Returns & refunds
Everything you need to know about returns, refunds and your rights as a customer. Every return starts with a message to Customer Care.
Shipping & Returns
Shipping
Shipping cost and any free-shipping eligibility are shown at checkout.
Your order will be carefully packed and shipped to your delivery address.
Returns
You have 30 days to change your mind and return your purchase.
Products must generally be returned unused and in their original condition and packaging.
For full details regarding delivery, returns and refunds, please see our Shipping & Returns policy.
Returns
If something is not right for you, we want the return to be as calm as the purchase.
The exact return window and conditions for each product category are being finalised and will be published here. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.
Refunds
Refunds are issued to the original payment method once your returned item has arrived and been checked.
Processing times depend on your bank or payment provider. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.
Damaged products
If your product arrives damaged, contact us as soon as you notice it and include your order number together with photos of the product and its packaging.
We will resolve it with you directly — you do not need to send anything back before we have confirmed the next step.
Incorrect products
If you received the wrong item, contact us with your order number and a photo of what arrived.
We will arrange the correction and cover what is needed to put it right.
How to start a return
1. Contact us through the Customer Care contact form with your order number and the item concerned.
2. Wait for our written confirmation, which includes where to send the item and how to package it.
3. Send the item back and keep your proof of postage until the refund is complete.
Please do not return anything before you have received our confirmation.
Return contact
All returns start with a message to Customer Care so we can register your case and confirm the correct return address for the product.
The return address is confirmed per case. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.
Customer rights
Your statutory consumer rights always apply in addition to anything described on this page, and nothing here limits them.
The full legal terms for purchases from The Longevity Shop are being finalised and will be published here. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.
Ready to start a return, or unsure whether your case qualifies? Write to us with your order number.
Start a return