Question 1

How do I place an order?

Accepted Answer

Add the products you want to your cart and complete checkout. Checkout, payment and order confirmation are handled securely by Shopify, and your confirmation is emailed to you as soon as the order is placed.

Question 2

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible with your order number. Once an order has been passed to fulfilment it may no longer be possible to change it, so the sooner you write, the more we can do.

Question 3

Where can I find my order number?

Accepted Answer

Your order number is in your order confirmation email and in your customer account under your order history.

Question 4

How can I check my order status?

Accepted Answer

Sign in to your customer account to see the current status of each order. If anything looks unclear, contact us with your order number and we will check it for you.

Question 5

How long does delivery take?

Accepted Answer

Delivery time depends on the product and where it ships from. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.

Question 6

Where do you ship?

Accepted Answer

We ship within the Nordics and to selected other markets. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.

Question 7

Will I receive tracking information?

Accepted Answer

Yes. When your order is dispatched you receive a shipping confirmation, and tracking is also available in your customer account.

Question 8

Why hasn't my tracking information updated yet?

Accepted Answer

Tracking can take a little time to activate after a label is created, and updates only appear when the carrier scans the parcel. If it has not moved for an unusually long time, contact us with your order number and we will look into it.

Question 9

What is your return policy?

Accepted Answer

Our full return policy is published on the Returns & Refunds page. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.

Question 10

How do I return an item?

Accepted Answer

Start by contacting us with your order number and what you would like to return. We will confirm the next steps and where to send the item before you ship anything back.

Question 11

When will I receive my refund?

Accepted Answer

Refunds are issued to the original payment method once the return has been received and checked. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.

Question 12

What happens if my product arrives damaged?

Accepted Answer

Contact us as soon as you notice it, with your order number and photos of the product and packaging. We will resolve it with you.

Question 13

Which payment methods do you accept?

Accepted Answer

Payment is handled securely by Shopify at checkout, and the available methods are shown there for your country. We are finalising the exact details for this and will publish them here shortly. In the meantime, contact us and we will answer your specific case directly.

Question 14

Is my payment secure?

Accepted Answer

Yes. Payment is processed by Shopify's encrypted checkout. We never see or store your card details.

Question 15

How do I choose the right product?

Accepted Answer

Start with the goal rather than the device. Our protocols and systems pages group products by what they support, and you are always welcome to contact us and describe your situation.

Question 16

How should I use my product?

Accepted Answer

Follow the manufacturer's own instructions included with your product. If anything is unclear, contact us and we will point you to the official guidance for that product.

Question 17

Where can I find product specifications?

Accepted Answer

Specifications are listed on each product page as supplied by the manufacturer. If something you need is missing, contact us and we will find out.

Question 18

Are your products science-informed?

Accepted Answer

We select products from established brands in health technology, recovery and longevity, and we describe them using the manufacturer's own documentation. Nothing we sell is intended to diagnose, treat or cure any condition.

Question 19

How do I create an account?

Accepted Answer

Accounts are handled by our secure Shopify customer account. Open My Account and follow the sign-in step to create yours.

Question 20

How do I log in?

Accepted Answer

Open My Account and sign in with the email address you used at checkout.

Question 21

I forgot my password. What should I do?

Accepted Answer

Our customer account sign-in uses a code sent to your email address, so there is no password to remember. If you cannot get in, contact us.

Question 22

How can I view my previous orders?

Accepted Answer

Sign in to your customer account — your full order history is there.

Frequently asked questions

Orders

Delivery

Returns & refunds

Payments

Products

Customer account